Performance Measurement is the process, where company’s services, products and processes are assessed and measured in terms of performance and results. A good tool that indicates the progress towards the desired goal is KPI’s. KPI’s help to assess the company’s current performance, see the picture in the broader scope and help to determine future KPI’s. Strategic KPIs usually monitor the implementation and effectiveness of an organization’s strategies, determine the gap between actual and targeted performance and define organization effectiveness and operational efficiency.
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